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Nationwide Building Society

Financial Ombudsman decision DRN0126866 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Service failure

In the Ombudsman’s words

So he complained to Nationwide. ... They did accept that they had given Mr W conflicting information. Firstly they told him that they couldn’t use the amount that he had overpaid on the loan to offset his overdraft, but later telling him that they could. In light of that, they offered to repay him the £87.44 overpayment and compensation of £50. Mr W wasn’t happy with this as it didn’t cover the full amount of extra money that he spent on his overdraft.Charges and fees

Mr W complains that Nationwide Building Society weren’t consistent in their approach as to whether he could offset overpayments on a loan to pay down an overdraft.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0126866.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.