TSB Bank plc

Financial Ombudsman decision DRN0123161 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Sep 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

they’ve been charging him overdraft fees for this periodCharges and fees

Mr H has complained that TSB didn’t send any statements on the account until September 2018, and that they made no attempt to contact him about his account.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0123161.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.