NRAM Limited

Financial Ombudsman decision DRN0120730 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Mon Jun 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

complain about the way NRAM Plc’s managed their mortgage and the service they’ve received.Mortgage administration

complaints about: - the service received, in particular call and complaint handling,Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0120730.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.