Firms › RBS Collective Investment Funds Limited ›

RBS Collective Investment Funds Limited

Financial Ombudsman decision DRN0119952 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

She felt that the charges were disproportionate and unfair. Ms F referred to the provisions of the Lending Code and the Banking Conduct of Business Sourcebook. These required banks to deal fairly with customers they identified as being in financial difficulty.Treatment in financial difficulty

Ms F complains that the Royal Bank of Scotland Plc (‘RBS’) made unfair charges on her current account for unapproved overdrafts and other transactionsCharges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0119952.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.