Santander UK Plc
Financial Ombudsman decision DRN0119674 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Mar 13deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Support for vulnerable customers
In the Ombudsman’s words
Mrs B has complained that Santander UK Plc has refused to continue to extend the term of her interest-only mortgage.Mortgage administration
Mrs B thinks this is unfair and that Santander has failed to take account of her vulnerability due to her age and medical issues.Support for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0119674.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.