Santander UK Plc
Financial Ombudsman decision DRN0117817 Upheld
Upheldoutcome, as published by the Ombudsman
£16,823redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mr and Mrs Y complain that they were defrauded of money from their account but Santander UK Plc has not agreed to refund the whole loss.Unauthorised transaction
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0117817.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.