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Tom French & Associates Limited
Financial Ombudsman decision DRN0110809 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Product mis-sold
In the Ombudsman’s words
The document also says that TFA’s charges were excessive, not clearly explained, and an abuse of trust.Charges and fees
Ms O complains that Tom French & Associates Limited (“TFA”) mis-sold a mortgage to her and her late mother.Product mis-sold
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0110809.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.