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RBS Collective Investment Funds Limited
Financial Ombudsman decision DRN0110802 Not upheld
Not upheldoutcome, as published by the Ombudsman
£35,000redress stated in the decision
Mon Feb 12deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Treatment in financial difficulty
In the Ombudsman’s words
RBS referred the debt to its recovery teams and froze his account.Funds blocked or frozen
He said he went into the branch to ask it to allow him to defer his payments but he wasn’t allowed to do so.Treatment in financial difficulty
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0110802.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.