ICICI Bank UK Plc
Financial Ombudsman decision DRN0103028 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Nov 18deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mr M complained about the practices of ICICI Bank UK Plc in that it insists on him providing proof of where funds originated from when he deposits them into his account.Service failure
Rules cited
Money Laundering Regulations 2017
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0103028.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.