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John Lewis Financial Services Limited
Financial Ombudsman decision DRN0099735 Not upheld
Not upheldoutcome, as published by the Ombudsman
£6,980redress stated in the decision
Thu May 27deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Product mis-sold
In the Ombudsman’s words
Mr and Mrs F have complained that John Lewis Financial Services Limited (“John Lewis”) hasn’t properly dealt with their claim under section 75 of the Consumer Credit Act 1974 (“CCA”).Card dispute or chargeback
Alternatively they said Company B had misrepresented the benefits of the agreement, so asked for their money backProduct mis-sold
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0099735.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.