Bank of Scotland Plc

Financial Ombudsman decision DRN0098370 Not upheld

Not upheldoutcome, as published by the Ombudsman

£800redress stated in the decision

Mon Feb 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Product mis-sold

In the Ombudsman’s words

Mrs F complains that when she lost her job, Bank of Scotland plc (BoS) didn’t honour a repayment agreement on her loanTreatment in financial difficulty

Mrs F is also unhappy that BoS treated her request for her payment protection insurance (PPI) policy to take over her loan payments as a mis-sale complaint instead and refunded her premiums.Product mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0098370.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.