NewDay Ltd

Financial Ombudsman decision DRN0092896 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£70redress stated in the decision

Sat Apr 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Complaint handling

In the Ombudsman’s words

Mrs C complains that NewDay Ltd blocked her credit card account.Funds blocked or frozen

NewDay doesn’t accept making a mistake and says it placed a fraud block on the account that allowed some transactions. But it says the attempted flight purchase triggered further account blocks that couldn’t be lifted and that is why it issued a new card. NewDay accepts it didn’t deal with parts of the complaint as it should and has offered £70 compensation.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0092896.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.