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Tesco Personal Finance Limited
Financial Ombudsman decision DRN0090832 Upheld
Upheldoutcome, as published by the Ombudsman
£500redress stated in the decision
Fri Jul 17deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
Mr D complains that Tesco Personal Finance plc, trading as Tesco Bank, did not make a chargeback claim for a disputed accommodation booking.Card dispute or chargeback
It did not send Mr D a final response letter which referred to his right to complain to this service and I consider that it should also pay him £50 compensation.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0090832.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.