J.P. Morgan Europe Limited

Financial Ombudsman decision DRN0080212 Not upheld

Not upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Fri Jul 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Complaint handling

In the Ombudsman’s words

This complaint ha been brought by Mrs G’s daughter, Mrs C, on her behalf. She complains that J.P. Morgan Europe Limited only gave her £270 when she made a cash withdrawal of £370.Payment delayed or failed

The investigator took the view that J. P. Morgan’s investigation had been inadequate and that had caused additional stress for which Mrs G should be compensated.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0080212.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.