Barclays Bank Plc
Financial Ombudsman decision DRN0079556 Upheld
Upheldoutcome, as published by the Ombudsman
£4,054redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Service failure
In the Ombudsman’s words
Miss E complains that Barclays Bank PLC will not replace a cheque which it wrongly sent to her previous address, where it was intercepted and cashed by someone else.Product mis-sold
The bank’s systems records show that it was alert to the fact that the address Miss E was corresponding from differed from the address it held in its records. So I consider that it should not have sent out the cheque before resolving this discrepancy.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0079556.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.