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Kensington Mortgage Company Limited

Financial Ombudsman decision DRN0078565 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Interest and rates

In the Ombudsman’s words

Kensington made a mistake when it recalculated the monthly payment due in October 2016. That wasn't fair or reasonable, and it should refund the direct debit fee charged when the payment bounced.Charges and fees

There are only two parts to this complaint left for me to deal with – whether the interest rate charged is fair and reasonable, and the issue of the recalculation of the monthly payment in October 2016.Interest and rates

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0078565.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.