Capital One (Europe) plc

Financial Ombudsman decision DRN0077227 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Complaint handling

In the Ombudsman’s words

Mr C complains that Capital One (Europe) plc (“the bank”) continues to hold him liable for debt on a credit card that he never took out and that does not belong to him.Unauthorised transaction

Mr C complained to the bank, but it maintained its position in holding him liable for the credit card debt.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0077227.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.