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Shop Direct Finance Company Limited
Financial Ombudsman decision DRN0073344 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Mar 01deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Credit file reporting
In the Ombudsman’s words
She says if she had been told of the potential to set up a variable direct debit this wouldn’t have happened so she wants her late payment charges and interest backCharges and fees
Miss M complains that Shop Direct Finance Company Limited (Shop Direct) has recorded adverse information on her credit file because of missed payment.Credit file reporting
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0073344.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.