Bank of Ireland (UK) Plc

Financial Ombudsman decision DRN0071996 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Jul 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Mortgage administration

In the Ombudsman’s words

I think in all the circumstances BoI has acted fairly in refusing to give Mr and Mrs S more credit.Irresponsible lending

Mr and Mrs S complain that Bank of Ireland (UK) Plc (“BoI”) unfairly and unreasonably refused to let them extend their mortgage.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0071996.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.