Barclays Bank Plc
Financial Ombudsman decision DRN0069526 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Oct 22deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Complaint handling
In the Ombudsman’s words
Mr and Mrs W were not told accidental death cover had been removed from their packaged bank accountProduct mis-sold
The representative also complains on Mr W’s behalf about the communication received from Barclays in relation to the complaintComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0069526.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.