TSB Bank plc

Financial Ombudsman decision DRN0068972 Upheld

Upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Tue May 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

Mr and Mrs H complain that TSB Bank plc took too long to deal with their mortgage application and failed to tell them what was happening.Mortgage administration

TSB accepted it was at fault and their staff hadn’t properly kept Mr and Mrs H updated.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0068972.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.