Nationwide Building Society

Financial Ombudsman decision DRN0064355 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Apr 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Service failure

In the Ombudsman’s words

Mr B has complained that Nationwide Building Society (“Nationwide”) didn’t tell him that it planned to increase the cost of its Flex Plus account when he took it out.Charges and fees

I know that Mr B’s also unhappy with the way he was spoken to by a Nationwide advisor.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0064355.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.