Barclays Bank UK PLC

Financial Ombudsman decision DRN0063536 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Sun May 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Credit file reporting

In the Ombudsman’s words

In December 2017, Barclays wrote to Miss G saying an internal review had found her account could’ve been handled better, and she would be refunded some fees and charges.Charges and fees

She’s told us that her difficulties with Barclays have caused her distress and she’s been diagnosed with stress.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0063536.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.