Lloyds Bank PLC

Financial Ombudsman decision DRN0052909 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Sat Jun 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

Mr A complains that Lloyds Bank PLC treated him unfairly whilst he was in financial difficulties and was unable to make the contractual monthly payments(“CMPs”) on his mortgage.Treatment in financial difficulty

Mr A says that Lloyds also charged a fee of £100. I’ve had access to Mr A’s account statements since January 2018 and there is no fee of £100 added to the account so I can’t say that such a fee was added unfairly.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0052909.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.