Lloyds Bank PLC

Financial Ombudsman decision DRN0052563 Upheld

Upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Service failure

In the Ombudsman’s words

complain that Lloyds Bank plc (formerly Lloyds TSB Bank plc) will not refund to them the money they paid, by debit card, for two training courses.Card dispute or chargeback

The bank offered Mr H and Mrs R £50 in recognition of its poor service because it couldn’t show it told them it would re-debit their account if the chargeback was successfully defended.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0052563.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.