HSBC Bank plc

Financial Ombudsman decision DRN0032168 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Apr 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Service failure

In the Ombudsman’s words

the first account had been closed in 2003Account closed or refused

HSBC has shown that it has searched its records to find any accounts relating to Mr S and I consider that it has undertaken reasonable efforts to find out whether any of the accounts in question exist.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0032168.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.