National Westminster Bank Plc

Financial Ombudsman decision DRN0029189 Upheld

Upheldoutcome, as published by the Ombudsman

£1,000redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Mortgage administration

In the Ombudsman’s words

NatWest agreed an arrangement with Mr T – that he should make six monthly consecutive payments of £1,000 and then it would add the remaining arrears to the mortgage balance.Treatment in financial difficulty

Mr T complains that National Westminster Bank Plc (‘NatWest’) has treated him unfairly over his mortgage.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0029189.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.