Virgin Money plc
Financial Ombudsman decision DRN0026516 Upheld
Upheldoutcome, as published by the Ombudsman
£1,500redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Complaint handling
In the Ombudsman’s words
Virgin Money plc provided a poor service when they paid off their mortgage.Mortgage administration
the bank’s mistakes and handling of the complaint had caused Mrs and Mr K some distress and inconvenience.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0026516.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.