Lloyds Bank PLC

Financial Ombudsman decision DRN0026362 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Sat Dec 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Complaint handling

In the Ombudsman’s words

Mr S denied that these payments were made by him, and suggested that his card must have been cloned.Unauthorised transaction

Mr S complains that Lloyds Bank PLC did not believe him when he told it he had been a victim of fraud, and mishandled its investigation.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0026362.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.