Lloyds Bank PLC

Financial Ombudsman decision DRN0021159 Not upheld

Not upheldoutcome, as published by the Ombudsman

£1,075redress stated in the decision

Tue Mar 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Credit file reporting

In the Ombudsman’s words

Lloyds has also removed the account from Mr E’s credit file. As our adjudicator found that Mr E’s PPI refund had been paid directly to him, he considered Lloyds’ actions to be fair and reasonable.Charges and fees

Lloyds has also removed the account from Mr E’s credit file.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0021159.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.