Halifax Limited

Financial Ombudsman decision DRN0013452 Not upheld

Not upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Mon Sep 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Support for vulnerable customers

In the Ombudsman’s words

Halifax closed Mr B’s account it accepted that it should have given him two months’ noticeAccount closed or refused

Mr B is an individual in his early twenties who has autismSupport for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0013452.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.