TSB Bank plc

Financial Ombudsman decision DRN0012739 Upheld

Upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Mon Mar 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

Mrs C complains that TSB Bank plc didn’t shut down her online access to her credit card account despite her requests for them to do so.Account closed or refused

I feel the suggested amount of £50 is a fair reflection of the trouble caused for them not providing an adequate response to her.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0012739.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.