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Total Solutions (Northwest) Limited
Financial Ombudsman decision DRN0005383 Upheld
Upheldoutcome, as published by the Ombudsman
£69redress stated in the decision
Wed Mar 23deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Product mis-sold
In the Ombudsman’s words
a fee of £68.75 had been taken from his account by Total SolutionsCharges and fees
He also discovered that the application was only for Total Solutions to source a loan for him. That wasn’t the service for which he had applied.Product mis-sold
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0005383.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.