Santander UK Plc
Financial Ombudsman decision DRN0000001 Not upheld
Not upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Sun Dec 01deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
Mr and Mrs N complained because Santander UK Plc debited £962.64 from their account, when they’d only authorised £728.64.Card dispute or chargeback
failing to provide clear or consistent explanations; and failing to provide sufficient reassurance that the issue wouldn’t recur.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0000001.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.