Santander UK Plc
Financial Ombudsman decision DRN-6464822 Upheld
Upheldoutcome, as published by the Ombudsman
£1,862redress stated in the decision
Thu Jun 05deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Complaint handling
In the Ombudsman’s words
incorrectly would not let her proceed with a transfer of a mortgage into her sole nameMortgage administration
Apologise to Ms R, both for the way it handled her application and the way it dealt with her complaintComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6464822.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.