Curve UK Limited
Financial Ombudsman decision DRN-6461699 Upheld
Upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Mon Aug 03deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Service failure
In the Ombudsman’s words
Mr B complains that Curve UK Limited continued to open an account with it after he had asked to cancel his application.Account closed or refused
Curve UK Limited should pay Mr B £200 compensation for the distress and inconvenience caused by its service failings.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6461699.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.