Nationwide Building Society

Financial Ombudsman decision DRN-6454878 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Thu Jul 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Support for vulnerable customers

In the Ombudsman’s words

Mr M complains that Nationwide Building Society is holding him liable for transactions from his account which he says he didn’t authorise.Unauthorised transaction

He says he couldn’t have made these withdrawals because he was detained under the Mental Health Act at the timeSupport for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6454878.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.