Openwork Limited
Financial Ombudsman decision DRN-6454468 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Jul 23deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Data and privacy
In the Ombudsman’s words
So she wants it to refund the £595 broker fee it charged her.Charges and fees
Miss P said she was able to see other people’s personal information. That led her to think that her own data hadn’t been managed securely.Data and privacy
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6454468.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.