Nationwide Building Society

Financial Ombudsman decision DRN-6453894 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Jul 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Card dispute or chargeback

In the Ombudsman’s words

Mrs L and Mr L complain that Nationwide Building Society (Nationwide, hereinafter) hasn’t refunded the losses they’ve incurred when they say they fell victim to a scam.APP scam refund refused

the only potential avenue for recovery would have been via a chargeback claim.Card dispute or chargeback

Rules cited

Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6453894.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.