HSBC Bank plc

Financial Ombudsman decision DRN-6453331 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£225redress stated in the decision

Wed Jul 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

Mr A has complained about the way HSBC UK Bank Plc dealt with his claim for money back in relation to a purchase he’d made using his credit card.Card dispute or chargeback

Mr A complained to HSBC about how it had handled the claim.Complaint handling

Rules cited

Consumer Credit Act 1974, FCA Consumer Duty (PRIN 2A)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6453331.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.