MONEYBARN NO.1 LIMITED

Financial Ombudsman decision DRN-6451005 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Wed Jul 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

MBL are aware that Mr D has been in a vulnerable financial situation. I would urge MBL to treat Mr D with the relevant forbearance in relation to any amounts outstanding on the agreement if applicable following the termination of the agreement.Treatment in financial difficulty

Mr D then explained he was unfortunately made redundant, and called MBL on 22 August 2025 to discuss his options as he said he could no longer afford the agreement. Mr D was told to contact the dealership to reject the vehicle.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6451005.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.