EE Limited

Financial Ombudsman decision DRN-6450684 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£75redress stated in the decision

Wed Jul 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Service failure

In the Ombudsman’s words

overcharged amount on his January 2026 billCharges and fees

staff should not have provided the phone to Mr H as it was part of a promotion with another phone which also had a cost per month in addition to the £1 a month cost for the phone Mr H left the branch withService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6450684.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.