ClearBank Limited
Financial Ombudsman decision DRN-6447520 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Jul 28deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Card dispute or chargeback
In the Ombudsman’s words
A company, which I’ll refer to as C complains that ClearBank Limited has declined to reimburse payments made as part of a scam.APP scam refund refused
As the disputed payments were card payments, a recovery option that would have been available to Tide would have been through the chargeback scheme.Card dispute or chargeback
Rules cited
Payment Services Regulations 2017
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6447520.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.