Metro Bank PLC

Financial Ombudsman decision DRN-6446136 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Jul 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Funds blocked or frozen

In the Ombudsman’s words

Concerned that Mr N may be vulnerable to becoming the victim of a scam Metro Bank requested the support of the policeAPP scam refund refused

Metro Bank PLC has placed restrictions on his account which is limiting how he can use it.Funds blocked or frozen

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6446136.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.