Vida Bank Limited
Financial Ombudsman decision DRN-6433765 Upheld
Upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Wed Jul 15deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Complaint handling
In the Ombudsman’s words
R, a limited company, complains about what happened when it applied to Vida Bank Limited trading as Vida Homeloans for a mortgage to purchase a property.Mortgage administration
Vida said its complaint handling met the requirements of the relevant rules, and it had never indicated the outcome might change.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6433765.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.