Barclays Bank UK PLC

Financial Ombudsman decision DRN-6430352 Upheld

Upheldoutcome, as published by the Ombudsman

£1,070redress stated in the decision

Tue Jul 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

Mr G complains that Barclays Bank UK PLC mishandled his scam case.APP scam refund refused

Mr G also complained that it mishandled his scam case, he was given misinformation on several occasions and encountered various customer service issues during the process.Complaint handling

Rules cited

PSR APP reimbursement requirement, FCA DISP (Dispute Resolution), CRM Code (APP scam reimbursement)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6430352.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.