Nationwide Building Society

Financial Ombudsman decision DRN-6425030 Not upheld

Not upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Tue Aug 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

Nationwide didn’t offer Miss J one of the accounts she needed to qualify. It offered her a FlexBasic account insteadAccount closed or refused

she expressed concerns about its complaint handling. Including, when a complaint handler had frustrated her during the process, leading to unnecessary trouble and upset.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6425030.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.