Clydesdale Bank Plc
Financial Ombudsman decision DRN-6419894 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Jul 29deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Identity checks and access, Service failure
In the Ombudsman’s words
allowed a fraudulent change to the telephone number associated with his credit card accountIdentity checks and access
poor service when he later called to reinstate his online access to his accountService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6419894.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.