Nationwide Building Society

Financial Ombudsman decision DRN-6411976 Not upheld

Not upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Tue Jul 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Complaint handling

In the Ombudsman’s words

Mrs H complains that Nationwide Building Society (Nationwide) acted unfairly when they suspended her credit card.Funds blocked or frozen

Nationwide said Mrs H was initially told she needed to go into a branch but shortly after in a webchat she was told she could telephone the relevant team. They accepted they should have told Mrs H that her credit card account was under review and offered Mrs H £200 to compensate for this.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6411976.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.