Barclays Bank UK PLC

Financial Ombudsman decision DRN-6411953 Upheld

Upheldoutcome, as published by the Ombudsman

£999redress stated in the decision

Mon Jul 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

Mr W and Ms L complain that Barclays Bank UK PLC has treated them unfairly in relation to their mortgage.Mortgage administration

Barclays upheld the complaint in part. It accepts that the agent could have given clearer information during the January 2025 callService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6411953.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.